Cisco® SMARTnet support services help protect your network investment by enabling you to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS® Software. Cisco SMARTnet support services help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. Cisco® SMARTnet support services can maximize availability and minimize risks for systems running mission-critical applications by delivering: Ongoing Cisco IOS Software updates, allowing you to efficiently evolve your network infrastructure to address the needs of an ever-changing business environment Rapid hardware and Cisco IOS Software technical problem resolution with 24-hour, global access to an extensive team of expert technical engineers to help resolve your network problems—online or on the telephone Knowledge transfer of Cisco expertise, to enhance in-house technical skill levels Advance hardware replacement, to help reduce the risk of network downtime Registered access to an array of powerful online tools, allowing you to more quickly address common network problems Around-the-clock access to comprehensive technical information and a collection of configuration, installation, troubleshooting, and case management tools A broad base of expertise in networking technology, including voice, video, and data communications Cisco® SMARTnet support services accelerate your success by improving productivity, increasing operational efficiency, and extending the life of your network assets. Cisco 1YR NBD 8x5 SMARTnet support services deliver advance replacement parts the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time).